Legal

Privacy and Cookie Policy

1. INTRODUCTION

This is a courtesy translation. The Spanish version of this policy is the legally binding one; if the two differ, the Spanish text prevails.

At Carbotaxi 24H ("we", "us", "our" or "the company"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we look after your personal data when you visit our website or use our services, and sets out your privacy rights and how the law protects you.

2. DATA CONTROLLER

Identity: Carbotaxi 24H, S.L.

Postal address: Carboneras, Almería, Spain

Telephone: +34 622 45 09 90

Email: admin@carbotaxi24h.com

3. DATA WE COLLECT

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped as follows:

Identity data: first name, surname, username or similar identifier.
Contact data: billing address, delivery address, Email address and telephone numbers.
Location data: your real-time geographic location when you use our booking channels to request a journey.
Technical data: internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
Profile data: your username and password, bookings you have made, your preferences, feedback and survey responses.
Usage data: information about how you use our website and services.
Marketing and communications data: your preferences for receiving marketing from us and from third parties, and your communication preferences.

4. HOW WE COLLECT YOUR DATA

We use different methods to collect data from and about you, including:

Direct interactions: you may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, telephone, Email or otherwise.
Automated technologies or interactions: as you interact with our website, we may automatically collect technical data about your equipment, browsing actions and patterns.
Third parties or publicly available sources: we may receive personal data about you from various third parties and public sources.

5. HOW WE USE YOUR DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.

5.1. Purposes for which we will use your personal data

To register you as a new customer.
To process and deliver your taxi service, including managing payments.
To manage our relationship with you, including notifying you about changes to our terms or this privacy policy.
To enable you to take part in interactive features of our service where you choose to do so.
To administer and protect our business and this website, including troubleshooting, data analysis, testing, system maintenance, support, reporting and data hosting.
To deliver relevant website content and advertising to you and to measure or understand the effectiveness of the advertising we serve.
To use data analytics to improve our website, products and services, marketing, customer relationships and experiences.
To make suggestions and recommendations to you about goods or services that may be of interest.

6. DISCLOSURE OF YOUR PERSONAL DATA

We may share your personal data with the parties set out below for the purposes described in section 5 above:

Taxi drivers who will carry out the journey you have requested.
Service providers who supply IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers.
Tax authorities, regulators and other authorities.
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes, and we only permit them to process your personal data for specified purposes and in accordance with our instructions.

7. INTERNATIONAL TRANSFERS

We do not transfer your personal data outside the European Economic Area (EEA).

8. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it and whether we can achieve those purposes by other means, and the applicable legal requirements.

10. YOUR LEGAL RIGHTS

Under certain circumstances you have rights under data protection law in relation to your personal data:

Right of access: to obtain a copy of your personal data.
Right to rectification: to request correction of incomplete or inaccurate personal data.
Right to erasure: to request deletion or removal of personal data.
Right to restrict processing: to request that we suspend the processing of your personal data.
Right to data portability: to request the transfer of your personal data to you or to a third party.
Right to object: to object to the processing of your personal data.
Rights in relation to automated decision-making and profiling: not to be subject to decisions based solely on automated processing.

If you wish to exercise any of the rights set out above, please contact us at dpo@carbotaxi24h.com.

11. COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or may not function properly.

12. CHANGES TO THIS PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page. Changes will be notified on our website before they take effect.

13. CONTACT

If you have any questions about this privacy policy, including any request to exercise your legal rights, please contact us using the details set out in the "Data Controller" section above.

You have the right to make a complaint at any time to the Spanish Data Protection Agency, the Agencia Española de Protección de Datos (www.aepd.es). We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please do contact us first.

Última actualización: marzo de 2025.